Privacy Policy

This privacy policy explains how Medelz Incorporated collects, uses, and shares information about you when you use our website, www.medelz.com, and our related services (collectively, the “Services”).

By using the Services, you agree to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Services.

Information We Collect

We collect information about you in the following ways:

When you provide it to us directly: We ask for certain information such as your name, email address, phone number, age, gender, and other information including payment related data when you register for an account or purchase a product through the Services.
When you use the Services: We automatically collect information about your device and how you interact with the Services. This may include your IP address, browser type, operating system, device type, referral source, pages visited, and others.
From third parties: We may receive information about you from third party sources such as social media platforms, marketing partners, and public databases.

Use of Your Information

We use the information we collect about you to:

Provide, maintain, and improve the Services: We use your information to process transactions, provide customer support, and to operate and maintain the Services.
Communicate with you: We may use your information to send you updates, newsletters, promotional materials, and other communications about the Services.
Analyze and improve the Services: We use your information to understand how users interact with the Services and to identify areas for improvement.
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities: We use your information to protect the security and integrity of the Services.

Sharing of Your Information

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share your information in the following ways:

With service providers: We may share your information with third party service providers who perform services on our behalf, such as payment processing, email delivery, and hosting services. These service providers are contractually obligated to protect your information and only use it as directed by us.
With third parties in connection with a merger, acquisition, or sale of all or a portion of our assets: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may share your information with the parties involved in the transaction.
As required by law: We may disclose your information if we are required to do so by law or if we believe that such action is necessary to comply with legal process, to protect and defend the rights or property of Medelz Incorporated, or to protect the personal safety of users of the Services.

Data Retention

We have implemented a detailed data retention policy that regulates how long we retain your personal data. The retention period for your data is based on a combination of legal, regulatory, and business requirements.

We will retain your information for as long as your account is active or as needed to provide you with the Services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
For most types of personal data, we retain it for as long as necessary to fulfill the purpose for which it was collected, such as to provide you with our services or to comply with legal and regulatory requirements. For example, we may retain certain transaction records for a number of years to comply with tax laws.
Once the retention period has expired, we securely delete or anonymize your personal data, so that it can no longer be associated with you.
In some cases, you may request that we delete your personal data before the end of the retention period. We will assess your request in accordance with our legal and regulatory obligations and will delete your data as soon as it is reasonably possible to do so.

Data Protection

We take the protection of your personal data very seriously. We have implemented several physical, technical, and organizational measures to ensure the security of your personal information and to prevent unauthorized access, use, disclosure, or destruction of it.

We have implemented strict internal policies to ensure that your personal information is only accessible by authorized personnel who have a valid business reason to access it. All our employees and third-party contractors who have access to your personal information are bound by strict confidentiality agreements.
We have implemented a number of technical security measures, including firewalls, intrusion detection systems, and encryption, to protect your personal information from unauthorized access, use, or disclosure.
We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit sensitive information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We regularly review and update our security measures to ensure that your personal information is protected at all times.
We will inform our users of any data breaches in case of any incident where unauthorized access, use, disclosure or destruction of their data.
We comply with all applicable data protection and privacy laws. If you have any concerns about the security of your personal information, please let us know by contacting us as described below in the Contact Us section. We will do our best to address them promptly.

Your Rights, Choices, and Access

You have the following choices regarding the information we collect and use:

Opt-out of marketing communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
Access and update your information: You have the right to access, update, and correct any inaccuracies in your personal information at any time by logging into your account and making the desired changes. You can also contact us directly to request access to, or correction of, your personal information.
Close your account: You can close your account at any time by contacting us directly. Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain de-identified or aggregated information after your account has been closed.
The right to access: You have the right to request a copy of the personal data that we hold about you, along with information about how and why it is processed.
The right to rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or complete it.
The right to erasure: In certain circumstances, you have the right to request that we delete any personal data that we hold about you. This is often referred to as the “right to be forgotten.”
The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have us transfer that data to another controller without hindrance.
The right to object: You have the right to object to our processing of your personal data in certain circumstances, for example, for direct marketing purposes or for scientific or historical research.
The right to restrict processing: In certain circumstances, you have the right to request that we temporarily or permanently stop processing your personal data.
The right to withdraw consent: If we are relying on your consent as a legal basis for processing your personal data, you have the right to withdraw that consent at any time.
Exercise your rights under applicable data protection laws: Depending on where you live, you may have certain rights under data protection laws, such as the right to request access to or correction of your personal information, the right to object to or request the restriction of processing of your personal information, and the right to data portability. You can exercise these rights by contacting us as set forth below in the Contact Us section.
If you wish to exercise any of these rights, please contact us. We will do our best to respond to your request as soon as possible and will provide you with information about any actions taken in response to your request. Please note that in certain circumstances, we may not be able to fully comply with your request.
Please note that we may need to verify your identity before fulfilling your request. We will respond to your request in a reasonable time frame and in accordance with applicable laws.

We will do our best to address any concerns you may have. You also have the right to file a complaint with the relevant data protection authority if you believe that we have not addressed your concerns in a satisfactory manner.

California Consumer Privacy Act (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to request that we disclose certain information to you about our collection, use, and sharing of your personal information over the past 12 months.

You have the right to request that we:

Disclose to you the personal information we have collected about you.
Provide you with a list of the categories of personal information we have collected about you.
Provide you with a list of the categories of sources from which we collected your personal information.
Provide you with a list of the categories of third parties with whom we shared your personal information.
Provide you with a list of the specific pieces of personal information we have collected about you.
To exercise your rights under the CCPA, please contact us as set forth in the “Contact Us” section below.

Please note that we may need to verify your identity before fulfilling your request. We will respond to your request in a reasonable time frame and in accordance with applicable laws.

California Do Not Track Disclosures

California law requires us to disclose how we respond to “do not track” signals or other similar mechanisms that provide you with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.

We do not currently respond to “do not track” signals or other similar mechanisms. However, you can use the privacy settings and options in your web browser to control the collection of personal information about your online activities.

California Shine the Light

Under California law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year (e.g., requests made in 2023 will receive information regarding 2022 sharing activities).

In your request, please specify that you want a “California Shine the Light” notice. Please allow 30 days for a response.

GDPR

If you are a resident of the European Economic Area (EEA), the General Data Protection Regulation (GDPR) gives you certain rights with respect to your personal data.

Right of Access: You have the right to access the personal data we hold about you and to receive information about how it is processed.
Right to Rectification: You have the right to request that we correct any inaccurate personal data about you and to have any incomplete data completed.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit it to another data controller, where technically feasible.
Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as for direct marketing purposes.
Right not to be subject to Automated Decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Contact Us

To request this information or if you have any questions about this privacy policy or our treatment of your personal information, please contact us by email at [email protected] or by mail at:

Medelz Incorporated

PO BOX 5010 PMB185

RANCHO SANTA FE,

CA 92067, U.S.A.

We are not required to respond to requests made by means other than through the provided contact information.