Fee Policy

Introduction

This Fee Policy (“Policy”) sets forth the financial terms applicable to all users of the Medelz Website (“Medelz” or “Platform”). By using our platform, you consent to the fees and conditions outlined below.

Service Fee

Medelz charges a service fee of 10% on the total monetary value of all financial transactions processed through our website or through downloadable Android mobile app downloaded from the Medelz website (the service fee policy when the mobile app is downloaded from Google Play Store or Apple App Store are different and not covered here in this section). This fee applies to various types of transactions, including but not limited to the sale of digital content (e.g., music, art, photographs, films, video, audio, images), premium memberships, or any other monetary transactions facilitated on the Medelz website or through the Android mobile app downloaded from the Medelz website. The policy specific to awarding virtual Medelz to users is provided here (https://medelz.com/medelz-awards-policy/).

Subscriptions

Medelz may offer various subscription models to its users. The details, benefits, and prices of each subscription model will be outlined separately. For every subscription payment made by a subscriber (“Subscriber”) to the platform using web app or the Android mobile app downloaded from the Medelz website, the full subscription amount is processed through third-party payment processors. Unless otherwise stated, all subscriptions are set to automatically renew at the end of the subscription period. The respective charges will apply to each renewal. If a Subscriber cancels their subscription, they will not be charged for subsequent renewal periods. However, charges for any active subscription periods prior to the cancellation are non-refundable. Medelz reserves the right to modify subscription pricing. Any changes in pricing will be communicated to Subscribers at least 30 days in advance. The new pricing will be effective upon the next billing cycle after the change. In special circumstances where a refund is granted to a Subscriber, the refunded amount will be processed through the same payment method used for the original transaction.

Payment Processing Fees

In addition to the service and subscription fees, Medelz may also pass on payment processing fees, which are charged by third-party payment processors. These fees may vary depending on the payment processor.

Fee Deduction

When a transaction occurs on Medelz, the 10% service fee, payment processing fees, if applicable, and fee for providing service and content delivery will be deducted from the total monetary amount before disbursing funds to the relevant parties.

Renewals

Unless otherwise stated, all subscriptions are set to automatically renew at the end of the subscription period.

Cancellations

If a Subscriber cancels their subscription, they will not be charged for subsequent renewal periods. However, fees for any active subscription periods prior to the cancellation will not be refunded, and the 10% service fee from Medelz remains applicable.

Refunds

In the event of a refund to the user or buyer, the service fee and payment processing fees associated with the original transaction may not be refundable.

Taxes

Users are responsible for any taxes associated with their transactions on Medelz, including income tax, value-added tax (VAT), or any other applicable taxes. Medelz does not provide tax advice, and users should consult with tax professionals for guidance.

Fee Revisions

Medelz reserves the right to modify this Fee Policy at any time. Any changes will be posted on the Medelz website, and it is the user’s responsibility to review the policy periodically for updates.

Contact Information

If you have any questions or concerns regarding this Fee Policy, please contact Medelz at [email protected].

By using Medelz, you acknowledge that you have read, understood, and agreed to this Fee Policy. Your continued use of Medelz constitutes acceptance of these terms.

Effective date: March 20, 2025

Fee Policy

Introduction

Service Fee

Subscriptions

Payment Processing Fees

Fee Deduction

Renewals

Cancellations

Refunds

Taxes

Fee Revisions

Contact Information

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