Medelz Fee Policy
Effective Date: October 11, 2025
Introduction
This Fee Policy (“Policy”) sets forth the financial terms applicable to all users of the Medelz platform (“Medelz” or “Platform”). By using our platform, you consent to the fees and conditions outlined below.
This Fee Policy is incorporated by reference into and forms part of the Medelz Terms of Service. All disputes arising from or relating to this Policy shall be governed by the same laws, jurisdiction, and dispute-resolution procedures set forth in the Terms of Service.
Service Fee
Medelz charges a 10% service fee on the total monetary value of all financial transactions processed through the Medelz website or the downloadable Android mobile app obtained directly from the Medelz website.
The service fee policy for mobile apps downloaded through Google Play Store or Apple App Store is governed by those platforms’ respective policies and is not covered under this Fee Policy.
This 10% fee applies to various transactions, including but not limited to:
- The sale of digital content (music, art, photographs, films, videos, audio, or images);
- Premium memberships; and
- Any other monetary transactions facilitated on the Medelz website or Android mobile app downloaded from the Medelz website.
Fees are non-refundable once a transaction is successfully processed.
For information related to virtual Medelz Tokens, please refer to the Medelz Token Awards Program Policy at https://medelz.com/medelz-awards-policy/
Subscriptions
Medelz may offer various subscription models. The details, benefits, and prices for each subscription will be outlined separately.
For every subscription payment made through the Medelz web app or Android mobile app downloaded from the Medelz website:
The full amount is processed through third-party payment processors.
Unless otherwise stated, all subscriptions are automatically renewed at the end of the subscription period.
Subscribers will receive reasonable advance notice (at least 14 days, where legally required) before any change to subscription pricing takes effect.
If a Subscriber cancels their subscription, they will not be charged for subsequent renewal periods. However, charges for any active subscription period prior to cancellation are non-refundable.
In exceptional cases where Medelz issues a refund, the refund will be processed through the same payment method used for the original transaction, excluding any non-refundable service or processing fees.
EU/UK Consumers – Right of Withdrawal. If you are in the EEA or UK and purchase a subscription, you may have a 14-day statutory right to withdraw. If you opt to access paid digital features immediately, you expressly consent to the immediate performance of the contract and acknowledge you will lose the right of withdrawal once full performance begins. This does not affect non-waivable consumer rights.
Payment Processing Fees
In addition to the Medelz service and subscription fees, third-party payment processors may charge payment processing fees. These fees may vary depending on the payment method and processor used.
Such fees are determined by and payable to the payment processor, not Medelz.
Currency conversion rates or foreign transaction fees applied by payment processors or card issuers are beyond Medelz’s control. International transactions may be subject to additional fees imposed by local banks or payment gateways.
Fee Deduction
When a transaction occurs on Medelz, the following deductions will be applied before funds are disbursed to the relevant party:
- 10% Medelz service fee;
- Payment processing fees (if applicable); and
- Any applicable content-delivery or platform-service fees.
All applicable deductions will be displayed or made available to users prior to or at the time of transaction confirmation.
Renewals and Cancellations
Unless otherwise stated, all subscriptions are automatically renewed at the end of the subscription period.
If a Subscriber cancels their subscription, they will not be charged for future renewals. However, any active period already billed remains non-refundable, and the Medelz 10% service fee remains applicable.
Refunds
In the event of a refund to the user or buyer, the service fee and payment processing fees associated with the original transaction may not be refundable.
Refund eligibility and determinations are at Medelz’s sole discretion, except where required by law.
Refund determinations for specific programs, including Token redemptions, follow the principles set forth in this Fee Policy.
Taxes
Users are responsible for all applicable taxes related to their transactions on Medelz, including but not limited to income tax, value-added tax (VAT), or sales tax.
Medelz does not provide tax advice and may withhold or collect taxes where legally required. Users should consult their own tax professionals for guidance.
VAT/GST Pricing. Where required by law, consumer-facing prices will be displayed inclusive of VAT/GST. Medelz or its payment partners may collect and remit VAT/GST and may adjust tax treatment based on your location and tax status.
No Circumvention
Users agree not to circumvent or attempt to circumvent Medelz’s payment systems or service fees by conducting off-platform transactions for services, content, or collaborations initiated through Medelz.
Any such circumvention constitutes a material breach of the Terms of Service.
Fee Revisions
Medelz reserves the right to modify this Fee Policy at any time. Updates will be posted on the Medelz website with a revised effective date.
It is the user’s responsibility to review the Fee Policy periodically for changes. Continued use of Medelz following such updates constitutes acceptance of the revised terms.
Contact Information
For questions or concerns about this Fee Policy, contact: [email protected]
Medelz Incorporated
PO BOX 5010 PMB185
Rancho Santa Fe, CA 92067, USA
By using Medelz, you acknowledge that you have read, understood, and agreed to this Fee Policy.
This Fee Policy supersedes all prior versions. Your continued use of the platform constitutes acceptance of these terms.
Effective Date: October 11, 2025
